| SR notification...!! [message #258475] |
Sun, 12 August 2007 08:54 |
mahendravarma
Messages: 27
Registered: November 2006
Location: chennai
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Junior Member |
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hi all ...
iam working on sr notification ...i had a specific requrement tat whenever the SR status is upated the notification shld he triggered to 1. concern person (or) 2.the service groups which we create in CRM resource manager...
eg:
SR is created by front office girl , notification shld be trigger to the particular person & tat person does some work & changes the status of SR ..tat shld be intimated to other person ...
so ..as of me i can trigger the notifications based on the group ..or ??
i stuck at this point...
pl reply asap
regards
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